Customer Service

Customer Service

We were founded by lab-coat-wearing scientists, but we’re quite personable. We promise.

GENERAL INQUIRIES

International Calls 1 703-260-6835

Monday – Friday: 9 am – 5 pm US EST.

PRODUCT QUESTIONS

We have files and files full of answers.
Ask away.

Order Information

Your orders are our commands.
Be sure to include your receipt number, transaction number, or email address that you used to place the order.

Shipping questions

In 1–2 business days your order is on its way. We have lots of local and international shipping options to choose from. We’re here to help.

For orders outside the US

Please note that if you don’t reside in the US you are purchasing our case for import into a foreign country. The cost that you are incurring is for the shipment only and does not include any VAT or import taxes. We do this because the VATs range in cost depending on country or even municipality that our goods are being shipped to. Should you have any other questions please feel free to email us at info@pongresearch.com.

RETURNS AND EXCHANGES

If it’s something we did may we suggest complaining first? You get all that pent- up anger off your chest, and we learn a thing or two. Win. Win. But if you’d just like a different model or color or your money back, we can accommodate that too. Just send us a note or your return within 60 days of purchase.

If you’d like to return your case, please complete this Product Returns form to include with your return.

Please ship return to:
Pong Research – Returns
1602 Village Market Blvd., SE
Suite 230
Leesburg, VA 20175

DAMAGED CASES

Hopefully, your case bit the dust while nobly protecting you and yours. On the bright side, Pong guarantees your case against defects in materials, workmanship, and breakage from normal wear and tear for 180 days. Take two pictures, give it a proper burial, and drop us a note including the order number. We’ll help you from there.

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